PATIENTS WHO DO NOT ATTEND (D.N.A’S)
We lose between 20-25 appointments each month because patients book appointments then fail to turn up. This is very wasteful of doctor and nurse time, time which could have been used for other patients. There are many reasons for this behaviour including forgetfulness, travel problems and difficulty contacting us by telephone amongst others.
If you cannot keep your appointment please let us know as soon as possible by telephoning:- 020 8270 0400
You may also cancel your appointment by faxing the practice on the following number:- 020 8270 0402.
If you have booked your appointment using the internet access, you can also cancel your appointment using the same service.
If possible please give as much notice as possible, as this appointment could be offered to another patient.
Your co-operation is appreciated.